Welcome to our Support Portal

If you cannot find your tickets, you may open a general support ticket to get them resent to you via email. There is no cost for this service, but please note it may take up to 24 hours to process. What if the event is today? Tickets are under your name at the venue box office. You may simply go to the venue for the event with your picture ID and the local box office will be able to reprint your tickets.

Yes, unless prohibited by the venue, you may exchange tickets for an upcoming event up to 48 hours prior to the event. A $10 exchange order processing fee applies to all ticket exchanges.

As a general rule, tickets are not refundable. However, venues selling through MyBoxOffice.US have different refund rules. Once a refund request is received, MyBoxOffice will attempt to get an approval from the venue on your behalf to process the refund. Once approval is received a refund equal to the face value of the tickets will be issued. REFUND OF SERVICE FEES: Under normal circumstances, services fees are NOT refundable. If a refund is due to an event cancellation or due to a venue-ini...